What if I don't receive a two-factor authentication code?

What to do if you don't receive a two-factor authentication code to verify your device when logging into the console

When you login to your Community Console from a browser or device we haven't seen you use recently, we'll ask you to use two factor authentication as an extra step to verify your login.

The email containing your verification code should arrive within a minute or two. If it takes longer than that, here's a few things you can do

  1. Check your spam folder to make sure it hasn't been picked up as spam
  2. Add 'support@disciplemedia.com' to your safe or trusted contacts 
  3. Make sure you're receiving other emails ok - your mailbox isn't full or affected by a different issue
  4. Try resending a code using the link on the verification screen

If you're still not receiving the email after that - report an issue and our support team will be able to help diagnose what's happening and get you logged in ASAP.